Comments for Sit, Ubu, Sit! Good dog! http://situbusit.wordpress.com "The Truth Is Out There" Thu, 08 Oct 2009 13:05:59 +0000 http://wordpress.com/ hourly 1 Comment on Bad Customer Service (AT&T sucks) by Chris http://situbusit.wordpress.com/2007/10/11/bad-customer-service-att-sucks/#comment-11436 Chris Thu, 08 Oct 2009 13:05:59 +0000 http://situbusit.wordpress.com/2007/10/11/bad-customer-service-att-sucks/#comment-11436 My experience with AT&T is one of the worst encounters I've had when dealing with a service provider. I have their 1.5mbps dsl service at work which is something that I use for light browsing for making online orders and for entertainment. For a few months I noticed that my bill was around $40 higher, but I just thought it was from long distance and didn't pay much attention. Then I started to get calls from AT&T. ATT: "Hello, would you like to upgrade your service to 6.0mbps free for charge for the next 3 months?" ME: "No thank you" ATT: "6.0mbps can do wonders for your business" ME: "No thank you, I'm sorry but I'm busy right now, have a nice day!" ATT: "Sir could you verify one more time that you do want the upgrad..." *CLICK* (I hang up) They called my business literally twice a day for 2 weeks and the calls got more and more annoying and aggressive to the point where I stopped being polite. Then I got an email... ATT: This is your confirmation email stating that you have upgraded to the 6.0mbps service. Blah blah blah... (Then in fine print: "regular charges do apply when the promotional 3 months have passed please call customer service if you wish to opt out of our promotion) I look at my old bills to make sure they didn't pull other bullshit tricks out of their asses, and I notice why my bill was higher the past few months. They had upgraded me to 3.0 from 1.5 without my consent nor any notifications. I called them to confront this and the first representative was very polite. REP1: "I'm seeing that the upgrade to the 3.0 happened back in August, I apologize about that sir, let me transfer you to our dsl department and they'll adjust your account and refund the overcharges" ME: "Thank you very much, I appreciate it." REP2: "Hello, blah blah blah, how can I help you? Oh, I need to transfer you to *inaudible* REP3: "Hello, how can I assist you?" ME: "My internet service was upgraded without my consent, and I've been billed for it" REP3: "Sir you are not being billed for the 6.0" ME: "Yes, but my service was upgraded from 1.5 to 3.0" REP3: "No, you have always been on the 3.0" ME: "No, I've been on 1.5 since forever" REP3: "I'm not seeing it" ME: "Can I talk to your supervisor?" *CLICK* I get hung up on... Their customer service is abysmal and they will do sneaky things to steal money from you. You should stay away from signing a contract with them if possible. By the way, I've done speed tests multiple times after I got my 6.0 "free upgrade" and my download speed has never exceeded 2.0mbps... which is the same as when I was using my 1.5... Yeah AT&T is a sham My experience with AT&T is one of the worst encounters I’ve had when dealing with a service provider.
I have their 1.5mbps dsl service at work which is something that I use for light browsing for making online orders and for entertainment. For a few months I noticed that my bill was around $40 higher, but I just thought it was from long distance and didn’t pay much attention. Then I started to get calls from AT&T.

ATT: “Hello, would you like to upgrade your service to 6.0mbps free for charge for the next 3 months?”
ME: “No thank you”
ATT: “6.0mbps can do wonders for your business”
ME: “No thank you, I’m sorry but I’m busy right now, have a nice day!”
ATT: “Sir could you verify one more time that you do want the upgrad…”
*CLICK* (I hang up)

They called my business literally twice a day for 2 weeks and the calls got more and more annoying and aggressive to the point where I stopped being polite.

Then I got an email…

ATT: This is your confirmation email stating that you have upgraded to the 6.0mbps service. Blah blah blah…
(Then in fine print: “regular charges do apply when the promotional 3 months have passed please call customer service if you wish to opt out of our promotion)

I look at my old bills to make sure they didn’t pull other bullshit tricks out of their asses, and I notice why my bill was higher the past few months. They had upgraded me to 3.0 from 1.5 without my consent nor any notifications. I called them to confront this and the first representative was very polite.

REP1: “I’m seeing that the upgrade to the 3.0 happened back in August, I apologize about that sir, let me transfer you to our dsl department and they’ll adjust your account and refund the overcharges”

ME: “Thank you very much, I appreciate it.”

REP2: “Hello, blah blah blah, how can I help you? Oh, I need to transfer you to *inaudible*

REP3: “Hello, how can I assist you?”

ME: “My internet service was upgraded without my consent, and I’ve been billed for it”

REP3: “Sir you are not being billed for the 6.0″

ME: “Yes, but my service was upgraded from 1.5 to 3.0″

REP3: “No, you have always been on the 3.0″

ME: “No, I’ve been on 1.5 since forever”

REP3: “I’m not seeing it”

ME: “Can I talk to your supervisor?”

*CLICK* I get hung up on…

Their customer service is abysmal and they will do sneaky things to steal money from you.
You should stay away from signing a contract with them if possible.

By the way, I’ve done speed tests multiple times after I got my 6.0 “free upgrade” and my download speed has never exceeded 2.0mbps… which is the same as when I was using my 1.5…

Yeah AT&T is a sham

]]> Comment on Your Luggage Checks Out, But It Can Never Leave by sandrar http://situbusit.wordpress.com/2007/09/10/your-luggage-checks-out-but-it-can-never-leave/#comment-11432 sandrar Thu, 10 Sep 2009 20:10:48 +0000 http://situbusit.wordpress.com/2007/09/10/your-luggage-checks-out-but-it-can-never-leave/#comment-11432 Hi! I was surfing and found your blog post... nice! I love your blog. :) Cheers! Sandra. R. Hi! I was surfing and found your blog post… nice! I love your blog. :) Cheers! Sandra. R.

]]> Comment on Bad Customer Service (AT&T sucks) by Christine http://situbusit.wordpress.com/2007/10/11/bad-customer-service-att-sucks/#comment-11431 Christine Thu, 10 Sep 2009 01:23:22 +0000 http://situbusit.wordpress.com/2007/10/11/bad-customer-service-att-sucks/#comment-11431 I have found that AT&T customer service reps make up new lies every time I call. I canceled both home phone and DSL service. After a month of calls with service reps assuring me that I would get a prorated credit for the internet service, since I canceled two days into my billing cycle, they told me today that they don't prorate internet service. The supervisor could not point me to that information, she "just knows that it's true." I guess that should be good enough. I looked through my Terms of Service and it does not say any such thing. The supervisor would also not give me any contact information for anyone in charge of this operation. Their behavior is really despicable. If anyone can recommend a company that aren't incompetent and/or liars, I would like to hear it. I am considering canceling my cel phone service because I hate AT&T so much. I have found that AT&T customer service reps make up new lies every time I call. I canceled both home phone and DSL service. After a month of calls with service reps assuring me that I would get a prorated credit for the internet service, since I canceled two days into my billing cycle, they told me today that they don’t prorate internet service. The supervisor could not point me to that information, she “just knows that it’s true.” I guess that should be good enough. I looked through my Terms of Service and it does not say any such thing. The supervisor would also not give me any contact information for anyone in charge of this operation. Their behavior is really despicable. If anyone can recommend a company that aren’t incompetent and/or liars, I would like to hear it. I am considering canceling my cel phone service because I hate AT&T so much.

]]> Comment on Firefox Bug – Pop-up Blocker turns off by dave http://situbusit.wordpress.com/2007/04/26/firefox-bug-pop-up-blocker-turns-off/#comment-11428 dave Mon, 24 Aug 2009 11:39:26 +0000 http://situbusit.wordpress.com/2007/04/26/firefox-bug-pop-up-blocker-turns-off/#comment-11428 I don't even have McAfee (have Norton anti-virus) and have the same problem. Anyone know of other applications that could be triggering this same issue??? I don’t even have McAfee (have Norton anti-virus) and have the same problem. Anyone know of other applications that could be triggering this same issue???

]]> Comment on Don’t Tell Me by Meee http://situbusit.wordpress.com/2007/10/26/dont-tell-me/#comment-11427 Meee Sat, 22 Aug 2009 19:42:04 +0000 http://situbusit.wordpress.com/2007/10/26/dont-tell-me/#comment-11427 y doo u tellz meee now weee onn computrr?? meee luv computrr!!!! y doo u tellz meee now weee onn computrr?? meee luv computrr!!!!

]]> Comment on Pit Bull Sexually Assaults 2 y/o Child by Major wtf http://situbusit.wordpress.com/2007/07/12/pit-bull-sexually-assaults-2-yo-child/#comment-11391 Major wtf Sun, 24 May 2009 22:44:23 +0000 http://situbusit.wordpress.com/2007/07/12/pit-bull-sexually-assaults-2-yo-child/#comment-11391 [...] wtf Pit Bull Sexually Assaults 2 y/o Child Sit, Ubu, Sit! Good dog! Seriously. What the fuck. I was searching a certain t shirt and end up with this. [...] [...] wtf Pit Bull Sexually Assaults 2 y/o Child Sit, Ubu, Sit! Good dog! Seriously. What the fuck. I was searching a certain t shirt and end up with this. [...]

]]> Comment on Bad Customer Service (AT&T sucks) by Jeffrey Hunter http://situbusit.wordpress.com/2007/10/11/bad-customer-service-att-sucks/#comment-11389 Jeffrey Hunter Wed, 20 May 2009 21:54:14 +0000 http://situbusit.wordpress.com/2007/10/11/bad-customer-service-att-sucks/#comment-11389 I will make it part of my normal routine to let everyone know just how bad AT&T customer support is. This is a company with the absolute WORST customer service in the service industry. In particular AT&T wireless. If it were not for the iPhone, there would be no AT&T wireless. The iPhone is a wonderful phone (actually one of the best), but to have to rely on the AT&T network and have to deal with their customer support, they couldn't give them away to have me join. Once a resolution reaches their highest department, "The Office of the President", be ready to bow. Nowhere will you meet such a condescending group of elitists. Unprofessional does not even start to describe the treatment you will receive. On TWO different occasions, a valid representative from AT&T quoted us a price on the iPhone only to have it turned down by their "Office of the President". In particular Lakita Gilmore from the OOTP, appears to take her job very personally. I'm guess with AT&T, the customer is never correct AND once Lakita Gilmore makes her decision, not even the President of AT&T has a word to say. I will make it part of my normal routine to let everyone know just how bad AT&T customer support is. This is a company with the absolute WORST customer service in the service industry. In particular AT&T wireless. If it were not for the iPhone, there would be no AT&T wireless. The iPhone is a wonderful phone (actually one of the best), but to have to rely on the AT&T network and have to deal with their customer support, they couldn’t give them away to have me join. Once a resolution reaches their highest department, “The Office of the President”, be ready to bow. Nowhere will you meet such a condescending group of elitists. Unprofessional does not even start to describe the treatment you will receive. On TWO different occasions, a valid representative from AT&T quoted us a price on the iPhone only to have it turned down by their “Office of the President”. In particular Lakita Gilmore from the OOTP, appears to take her job very personally. I’m guess with AT&T, the customer is never correct AND once Lakita Gilmore makes her decision, not even the President of AT&T has a word to say.

]]> Comment on Bad Customer Service (AT&T sucks) by Raul Gomez http://situbusit.wordpress.com/2007/10/11/bad-customer-service-att-sucks/#comment-11381 Raul Gomez Sat, 21 Mar 2009 17:38:02 +0000 http://situbusit.wordpress.com/2007/10/11/bad-customer-service-att-sucks/#comment-11381 My AT&T DSL has been down for a week now. I opened a trouble ticket and was told they would send someone out but they nevert a me did. I tried calling the repair center but keep getting a recorded message that they have a high call volume and to try again later or some other day. I am cancelling the service which breaks at least twice a year since I had it. My AT&T DSL has been down for a week now. I opened a trouble ticket and was told they would send someone out but they nevert a me did. I tried calling the repair center but keep getting a recorded message that they have a high call volume and to try again later or some other day. I am cancelling the service which breaks at least twice a year since I had it.

]]> Comment on State of the Astros by inavil http://situbusit.wordpress.com/2007/12/03/state-of-the-astros/#comment-11380 inavil Tue, 17 Mar 2009 11:41:37 +0000 http://situbusit.wordpress.com/2007/12/03/state-of-the-astros/#comment-11380 Cialis is taken orally and helps men suffering from erectile dysfunction achieve and maintain an erection <a href="http://vigera.drugcilis.info/vaiagra" rel="nofollow">vaiagra vs levitra </a> ! For levitra pill fast delivery worldwide. No prescription required buy ed treatment pills now. Easy to get viagra pills online. Find out more about priaprism at the great vigara medication site Cialis is taken orally and helps men suffering from erectile dysfunction achieve and maintain an erection vaiagra vs levitra ! For levitra pill fast delivery worldwide. No prescription required buy ed treatment pills now. Easy to get viagra pills online. Find out more about priaprism at the great vigara medication site

]]> Comment on US juries get verdict wrong in one of six cases: study by bandit http://situbusit.wordpress.com/2007/06/28/us-juries-get-verdict-wrong-in-one-of-six-cases-study/#comment-11364 bandit Wed, 28 Jan 2009 21:51:05 +0000 http://situbusit.wordpress.com/2007/06/28/us-juries-get-verdict-wrong-in-one-of-six-cases-study/#comment-11364 If you bother to read the study, you will see that the methodology is pretty sound. One of the things the author looked at is when the jury and judge disagreed - something that did not matter what the actual facts of the case were. If a jury decides one way, and the judge the other, one of them is wrong, by definition. http://www.northwestern.edu/ipr/publications/papers/2006/wp0605.pdf Just remember - you have *no* defense against the corrupt cop that decides to "find" 5 grams of crack on you. None. Nada. Zippo. And the cop will continue to get away with it until they get caught on tape, or go over the top. Look at Rampart and Tulia. If you bother to read the study, you will see that the methodology is pretty sound. One of the things the author looked at is when the jury and judge disagreed – something that did not matter what the actual facts of the case were.

If a jury decides one way, and the judge the other, one of them is wrong, by definition.

http://www.northwestern.edu/ipr/publications/papers/2006/wp0605.pdf

Just remember – you have *no* defense against the corrupt cop that decides to “find” 5 grams of crack on you. None. Nada. Zippo.

And the cop will continue to get away with it until they get caught on tape, or go over the top. Look at Rampart and Tulia.

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